{"id":9478,"date":"2022-08-03T14:28:32","date_gmt":"2022-08-03T14:28:32","guid":{"rendered":"https:\/\/corporate.nvisionglobal.com\/?p=9478"},"modified":"2024-07-04T07:18:12","modified_gmt":"2024-07-04T07:18:12","slug":"self-service-vs-full-service-freight-claims-which-is-right-for-you","status":"publish","type":"post","link":"https:\/\/corporate.nvisionglobal.com\/self-service-vs-full-service-freight-claims-which-is-right-for-you\/","title":{"rendered":"Self-Service vs. Full-Service Freight Claims: Which Is Right for You?"},"content":{"rendered":"

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When freight claims occur, they can kick-start a protracted claims management process. Shippers must submit claims correctly and in a timely fashion, but they also need to ensure they\u2019re facilitating the claim from an operational standpoint. Without a strong grip on the process and a keen attention to detail, even a simple freight claim can wreak havoc on everything from inventory to bookkeeping.<\/p>\n

Is it better to process freight claims in-house or outsource freight claims management?<\/p>\n

The Disruptive Nature of Freight Claims<\/h2>\n

Freight problems are inevitable. When they do arise, the claims process should be swift, accurate, and thorough. It\u2019s important to remember that you\u2019re dealing with more than a lost or damaged product. You also have to go through the complete claims process for reimbursement and reconcile your books to account for the financial loss and payment credit. It can take a long time to balance out unless you have a well-defined approach to tackling freight claims.<\/p>\n

The Self-Service Approach to Freight Claims<\/h2>\n

Many shippers opt to address freight claims internally because it gives them more control over the process. This can be a beneficial approach if you have the necessary data and documentation readily available. At a minimum, this data includes:<\/p>\n